Caption: Ava DuVernay
Ava DuVernay 

Customer Cues

From: The Drucker Institute
Series: Drucker on the Dial
Length: 59:01

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Host Phalana Tiller talks with retail executive Tony Spring and filmmaker Ava DuVernay about customer-centric sales and marketing. And Rick Wartzman delivers a piece which asks: "Is there a little Rupert Murdoch in all of us?" Read the full description.

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Host Phalana Tiller talks with Bloomingdale's president and COO Tony Spring about the company's continual efforts at keeping an eye on what their customers value. Tiller also chats with Ava DuVernay, the award-winning director of the films "I Will Follow" and "Middle of Nowhere" and the founder of the distribution company AFFRM (the African American Film Festival Releasing Movement).

The conversations explore the central role of the "customer" in these two very different industries.

And Rick Wartzman delivers a piece which asks: "Is there a little Rupert Murdoch in all of us?"

"Drucker on the Dial" pieces are EVERGREEN and can STAND ALONE or as part of a SERIES. 

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Thank You for Listening (59:00)
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Host Phalana Tiller talks with authors Rohit Bhargava and Peter Post about the role that manners and likeability play in the workplace. And Rick Wartzman delivers a piece ...

Piece Description

Host Phalana Tiller talks with Bloomingdale's president and COO Tony Spring about the company's continual efforts at keeping an eye on what their customers value. Tiller also chats with Ava DuVernay, the award-winning director of the films "I Will Follow" and "Middle of Nowhere" and the founder of the distribution company AFFRM (the African American Film Festival Releasing Movement).

The conversations explore the central role of the "customer" in these two very different industries.

And Rick Wartzman delivers a piece which asks: "Is there a little Rupert Murdoch in all of us?"

"Drucker on the Dial" pieces are EVERGREEN and can STAND ALONE or as part of a SERIES. 

Timing and Cues

All Things Considered Saturday & Sunday Format

:00-:59 Show Open and Host ID
6:00-18:00 Music Bed and Segment A
20:00-37:29 Segment A(cont'd) and Segment B
40:00-58:55 Segment C, Show Close, PSA and Music Bed

Additional Credits

Executive Producer: Rick Wartzman; Sound Editor: James Sadler

Related Website

http://thedx.druckerinstitute.com/