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Caption: Morning Rolled Oats, Credit: Janice Lang
Image by: Janice Lang 
Morning Rolled Oats 

Paying Bills On Line

From: The humble Farmer
Length: 02:16

The people who design web pages were born after some of us were already collecting social security, so too many web sites are not user friendly for old people.

Humbleoats_small Kids love tough web pages and would accept this as a challenge and spend the entire morning trying to figure out how to see their on-line bill.

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Piece Description

Kids love tough web pages and would accept this as a challenge and spend the entire morning trying to figure out how to see their on-line bill.

Transcript

I signed up with Central Maine Power for that new automatic computer billing. Why not? When you figure that by the end of the year it will cost you 50 cents for just the stamp to send in the payment, that’s a savings of $6 a year in just postage. Besides, I thought they would simply slip into my checking account each month and take whatever they wanted so I would never forget to pay it. But today I got a reminder that my CMP bill was ready if I wanted to pay it 25 days early. This was a surprise as I thought I had activated the thing so I would never again have to mess with it. So I went in and looked and there it was: the opportunity for a one-click payment. But, other than the amount, there was no information there and I wanted to see my bill so I could compare it with last month and the same month for last year. Right there on the web page it said that I can see a copy of my bill, and...
Read the full transcript

Intro and Outro

INTRO:

I signed up with Central Maine Power for that new automatic computer billing.

OUTRO:

Do you find that some companies put up web sites that are really not user friendly? I’m Robert Skoglund in Tenants Harbor, Maine. Tell me about the worst one you ever saw.