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The Other End of the Line: Profile of a 911 Operator

From: Aaron Henkin
Length: 00:08:10

a look at life on the phone at the Baltimore City Police Department's 911 call center Read the full description.

Default-piece-image-0 Working at a call center can be an extremely stressful job, whether you're fielding customer service calls for a bank, a computer company, or any other large organization. Chances are, when the phone rings you'll be dealing with someone who's got a problem. This is a story about a phone center where the callers' problems are about as bad as they can get...

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Piece Description

Working at a call center can be an extremely stressful job, whether you're fielding customer service calls for a bank, a computer company, or any other large organization. Chances are, when the phone rings you'll be dealing with someone who's got a problem. This is a story about a phone center where the callers' problems are about as bad as they can get...

Broadcast History

This story is slated to air on 05.25.07, on WYPR's arts program "The Signal"