PRX default Piece image

The Other End of the Line: Profile of a 911 Operator

From: Aaron Henkin
Length: 08:10

a look at life on the phone at the Baltimore City Police Department's 911 call center Read the full description.

Piece Audio

Playing: The Other End of the Line: Profile of a 911 Operator
From: Aaron Henkin

Default-piece-image-0 Working at a call center can be an extremely stressful job, whether you're fielding customer service calls for a bank, a computer company, or any other large organization. Chances are, when the phone rings you'll be dealing with someone who's got a problem. This is a story about a phone center where the callers' problems are about as bad as they can get...

More from Aaron Henkin

Out of the Blocks - 3300 Greenmount (49:30)
From: Aaron Henkin

One hour. One city block. Everybody's story.

Talking to Strangers: Chance Encounters with Fellow Americans (49:30)
From: Aaron Henkin

a modern American road trip...

Nepalese Superstar, American Everyman: Prem Raja Mahat (18:39)
From: Aaron Henkin

Prem traded music superstardom in Nepal for a job waiting tables in America...

Inside the Capoeiristas' Circle (18:30)
From: Aaron Henkin

A profile of a centuries-old martial art with roots that go back to Angola, Africa

Rheb's Candies: A Charm City Holiday Tradition (10:55)
From: Aaron Henkin

a VERY sweet holiday story...

"We Mobin'": Mics, Plus Beats, Minus Walls (13:40)
From: Aaron Henkin

If music is made on the street, why record it in a booth?

enlightenment by shotgun: coping with ALS (20:00)
From: Aaron Henkin

one man's accelerated perspective on life...

Crime and Redemption: A Wise Guy's Tale (49:36)
From: Aaron Henkin

A gangster-turned-informant reflects on his life of crime and his quest for redemption

Learning to Sing (07:45)
From: Aaron Henkin

a choral program teaches children the universal language of music...

Bluma Shapiro: Portrait of a Holocaust Survivor (15:25)
From: Aaron Henkin

Bluma Shapiro is a grandmother of four... and a survivor of the Auschwitz concentration camp.

Piece Description

Working at a call center can be an extremely stressful job, whether you're fielding customer service calls for a bank, a computer company, or any other large organization. Chances are, when the phone rings you'll be dealing with someone who's got a problem. This is a story about a phone center where the callers' problems are about as bad as they can get...