I just listened to this interview . It is interesting how different organizations across the globe from varied sectors face similar problems . John mentioned a point regarding a company having too many rules indicating they are not on track , I could not agree more . Excellent point and valid indicator of an organization which has lost direction .There was one incident John mentioned when an old employee introduced herself saying "You are not my 1st manager and you will not be my last ". We often face uncomfortable situations but how we choose to react to them differs us between regular and good leaders . How John casually took that in his stride focusing on the bigger picture at hand portrays his ability to accept the situation at hand with patience . Overall the interview was a good reflection of knowledge John has acquired over the years .